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Privacy Policy
PRIVACY NOTICE TO THE USERS
Pursuant to art. 13 of Regulation 2016/679 (also called GDPR) on the protection of personal data and in relation to the personal data of Users, we would like to inform you that the data processing will be carried out by Bialetti Store S.r.l and Bialetti Industrie S.p.A, both as joint data controllers, as they share the purposes, methods, and purposes of the processing of personal data, based on the principles of correctness, lawfulness, and transparency, as well as the protection of your privacy and the protection of your rights. Moreover, we inform you that:
The Joint Controllers of the processing of personal data of users (hereinafter, the "Users") who browse and who use the services available on the website www.bialettisite.com (hereinafter, the "Site" and the "Services") provide the privacy notice pursuant to art. 13 of EU Regulation 2016/679 of 27 April 2016 (hereinafter, the "Regulation", or also the "Applicable Law").
This Site and the Services are reserved for individuals who have reached the age of eighteen. Therefore, the Joint Controllers do not collect personal data relating to persons under the age of 18. At the request of the Users, the Controllers will promptly delete all personal data involuntarily collected and relating to persons under the age of 18.
1) IDENTITY AND CONTACT DETAILS OF THE JOINT DATA CONTROLLERS
The joint data controllers are:
Bialetti Store S.r.l, with registered office in via Fogliano, n. 1, 25030 Coccaglio (BS), VAT / CF and registration number in the Register of Companies Brescia 02623040983
Bialetti Industrie S.p.A., with registered office in Via Fogliano, 1, 25030 Coccaglio (BS), VAT / CF and registration number in the Register of Companies Brescia 03032320248
(hereinafter, also "Joint Controllers" or "Bialetti")
The Joint Controllers take the utmost account of the right to privacy and protection of the personal data of their Users. For any information in relation to this privacy statement, Users can contact the Joint Controllers at any time, using the following methods:
- By sending a registered letter with return receipt to the registered office of the Companies: via Fogliano, 1, 25030 Coccaglio (BS)
- By sending an e-mail to the address [email protected]
2) IDENTITY AND CONTACT DETAILS OF THE DPO
Bialetti has appointed Resolve Consulting Srl, with registered office in Piazza Monsignor Giuseppe Almici 23 - 25124 Brescia, as Data Protection Officer (RPD or DPO).
3) TYPE OF PERSONAL DATA PROCESSED
The personal data requested from the User and acquired by Bialetti may vary according to the products, services, or functions that the User intends to use.
In general, depending on the specific case, the following categories of personal data will be processed:
|
TYPES OF PERSONAL DATA |
Example |
|---|---|
|
User identification data |
name, surname, language, and country from which the User operates, address, contact details such as e-mail address and telephone number |
|
economic and transactional information of the User |
payment or card details, information relating to purchases made, orders, returns |
|
connection, geolocation, and navigation data |
in the case of interaction with mobile devices such as mobile phones |
|
commercial information |
those relating to subscription to the newsletter |
|
data relating to tastes and preferences |
those relating to the type of product purchased and consumption habits |
To allow the User to use a certain function or service of the website, some categories of personal data will be marked as mandatory as it is data that Bialetti needs for providing the service or product that the User has requested or to allow the User to access the requested feature, for which the data are necessary for the exact fulfillment by Bialetti of obligations deriving from the contract or necessary to fulfill obligations deriving from applicable provisions of law or regulation.
Failure to enter such data could make it impossible to use the requested services.
4) PURPOSE AND LEGAL BASIS OF THE DATA PROCESSING
Users' personal data will be lawfully processed by Bialetti pursuant to art. 6 of the Regulation for the following processing purposes:
|
PURPOSE |
LEGAL BASIS |
|---|---|
|
Website navigation: The data are used in order to obtain anonymous statistical information on the use of the Site, to check its correct functioning, to improve the quality of the services offered, and to optimize the functionality/features of the Site. These data are processed to a strictly necessary and proportionate extent to guarantee the security of networks and information passing through them. |
The data processing is based on the assumption of the lawfulness of the legitimate interest of the Data Controller to manage his website safely. |
|
Website user registration management: If the User decides to register, Bialetti needs to process his data in order to be able to identify him as a user of the site and authorize him to access the various features, products, and services available as a registered user. User data is processed as it is necessary for the execution of the terms governing the use of the website. |
The data processing is based on the assumption of the lawfulness of the execution of the terms that regulate the use of the website. |
|
Fulfillment and execution of the sales or service contract: This purpose provides for the processing of the User's data mainly for a) fulfillment and execution of the purchase contract; b) fulfillment of the legal obligations connected to the purchase contract (for example issuing of invoices, receipts; c) management of any returns of the goods and/or refunds following the purchase or guarantee of the right of withdrawal. |
The data processing is based on the assumption of lawfulness of the execution of a contract of which the interested party is a party and on the fulfillment of the legal obligations connected to the purchase contract. |
|
Customer Service: This purpose involves the acquisition and processing, by Bialetti, of the User's personal, contact, and purchase data, strictly necessary to respond to requests for assistance (e.g., requests for information on orders, technical assistance on a purchased product, return and refund, handling of complaints). |
The data processing is based on the assumption of lawfulness of the execution of a contract of which the interested party act as a member of the contract. |
|
Resolution of disputes relating to the sales or service contract: In the event of disputes between the Seller and a Consumer, the User's personal data are processed in order to allow their resolution, out of court or in court. |
The data processing is based on the assumption of the lawfulness of the legitimate interest of the Data Controller to exercise and/or defend, where necessary, their rights in the appropriate places. |
|
Direct marketing (sending of advertising material, direct sales, and commercial communication): Some personal data of the User (i.e. name, surname, e-mail address) may also be processed by Bialetti for marketing purposes (sending advertising material, direct sales, promotional newsletters, and commercial communication), or so that Bialetti can contact the User by post, e-mail, telephone (landline and/or mobile, with an automated call or communicating via call systems with and/or without the intervention of an operator) and/or SMS and/or MMS to propose to the User the purchase of products and/or services offered by Bialetti, present offers, promotions and commercial opportunities. |
The data processing is based on the assumption of the lawfulness of the free and optional consent of the interested party |
|
Profiling: The User's personal data (i.e. personal and contact data) and information relating to the services in which he has expressed his interest may also be processed by Bialetti for profiling purposes, or to reconstruct tastes and habits of consumption of the User, identifying the consumer profile, in order to be able to send the User commercial offers consistent with the identified profile |
The data processing is based on the assumption of the lawfulness of the free and optional consent of the interested party |
Get more information about how Google processes personal information by visiting
6. WITHDRAWAL OF CONSENT
In the case of processing based on consent, the User may revoke the same at any time, by making a request to Bialetti in the manner indicated in the following paragraph 10.
The User can also easily oppose further sending of promotional communications via newsletters, also by clicking on the appropriate link for the withdrawal of consent, which is present in each promotional e-mail. Once the consent has been revoked, Bialetti will send the User an e-mail message to confirm that the consent has been revoked. If the User intends to withdraw his consent to the sending of promotional communications by telephone while continuing to receive promotional communications via e-mail, or vice versa, please send a request to the Data Controller following the mode indicated below in paragraph 10.
Bialetti informs that, following the exercise of the right to object to the sending of promotional communications via e-mail, it is possible that, for technical and operational reasons (e.g., formation of contact lists already completed shortly before receipt by Bialetti of the opposition request) the User continues to receive some additional promotional messages. Should the User continue to receive promotional messages after 24 hours from the exercise of the right of opposition, please report the problem to Bialetti, using the contacts indicated below in paragraph 10.
7. PROCESSING METHODS AND DATA RETENTION PERIOD
The Joint Controllers will process the Users' personal data using manual and IT tools, with reasons strictly related to the appropriate purposes and, in any case, in such a way as to guarantee the security and confidentiality of the data.
In general, the personal data of Users will be kept by Bialetti for the time strictly necessary to carry out the primary purposes illustrated in paragraph 4 above or in any case as necessary for the civil protection of the interests of both Users and Bialetti.
For profiling purposes, personal data will not be processed beyond 36 months from the last active contact.
8. SCOPE OF COMMUNICATION AND DISSEMINATION OF DATA
The employees and/or collaborators of the Joint Data Controllers responsible for managing the Site and all services connected with the provision of the Services may become aware of the Users' personal data. These subjects, who have been instructed to do so by each Joint Data Controller pursuant to Article 29 of the Regulation, will process the Users' data exclusively for the purposes indicated in this privacy notice and in compliance with the provisions of the Applicable Law.
Third parties may also become aware of the personal data of the Users who will process personal data on behalf of the Controllers as "External Data Processors", such as, for example, IT and logistics service providers that are functional to the operation of the Site and/or Services, outsourced or cloud computing service providers, marketing and communication agencies, professionals and consultants.
Users have the right to obtain a list of any data processors appointed respectively by each Joint Data Controller, by making a request in the manner indicated below in paragraph 10.
Furthermore, the personal data of the Users may be communicated by the Joint Controllers, within the limits where this is necessary to execute contractual obligations, to independent third-party data controllers, such as the managers of the payment services and the logistics services necessary for the delivery of goods sold through the Site. These independent owners will process the User's data exclusively for the purpose of the correct fulfillment of orders relating to the Services.
Within the scope of the purposes indicated in paragraph 4 of this Privacy Notice, your personal data will not be communicated/transferred to third parties established in countries outside the European Union, without prejudice to the provisions for the use of cookies or mailing list platforms, in this regard please refer to the relevant Policies.
9. RIGHTS OF THE INTERESTED PARTIES
Without prejudice to specific and mandatory legal obligations, it is specified that the User can exercise the following rights:
- a) Access to your personal data pursuant to art. 15 GDPR;
- b) Data correction in case of inaccuracy pursuant to art. 16 GDPR;
- c) Data cancellation pursuant to art. 17 GDPR;
- d) The limitation of processing pursuant to art. 18 GDPR;
- e) The right to data portability, i.e. to receive in a structured format of common use and readable by an automatic device, the personal data provided pursuant to art. 20 GDPR.
- f) The right to object to the processing of your data pursuant to art. 21 GDPR.
You can also lodge a complaint with the competent supervisory authority (Art. 77 of the GDPR).
For anything not expressly provided for by the provisions referred to herein, please refer in full to the current legislation on Privacy.